E-Commerce Checkout Improvement
Stakeholder & requirements foundation · Entry-level — stakeholder mapping through user stories and use cases
Junior BA on a checkout conversion initiative: define the problem, map stakeholders, and document initial requirements
Deliverables
- Business problem statement and business objectives
- Stakeholder register, power–interest grid, and RACI matrix
- User stories with acceptance criteria
- Use case diagram and user story map
Key challenges
- Identify the right stakeholders for a cross-functional checkout initiative
- Translate business pain into testable user stories
- Balance speed with enough documentation for dev and QA partners